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 Overview
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Customers can change the package or add an
optional pay channel package |
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| Change limitations |
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Customers can only change once a month after subscribing
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before installing the equipment after subscribing.) |
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| Charge calculation at the time of change. |
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The starting date for the new package will be the date of change
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The charge before the change will be prorated for the period before the date of change. |
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| Overview |
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Customers can change the installation location.
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There are two types of changes : interior and exterior.
> Interior change : moving equipment within your living space.
> Exterior change : moving equipment to a new living space. |
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| Cases
for change |
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The type of installation equipment may change depending on the type
of the building you live in. |
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The type of antenna also may differ depending on the type
of the building you live in.
>Changing from DTH to Sky
Repeater : Cannot use a DTH antenna, need to separately
purchase a repeater - type antenna (20,000
won/VAT excluded)
>Changing from DTH to SDM-IF mini amplifier : Antenna
unnecessary, need to separately purchase
distributor (2 distributors are 6,000 won/VAT excluded)
>Changing from DTH to SDM-IF : Antenna unnecessary, need
to separately purchase a distributor
(2
distributors 3,000 won/VAT excluded)
>Changing from Sky Repeater, SDM-IF Mini Amplifier, and
SDM-IF to DTH : need to separately purchase
a DTH antenna (a 45cm DTH antenna is 20,000 won/VAT excluded) |
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If equipment cannot be installed at the customer's new location, the subscription can be processed as a suspension of use.
 Suspension
of use: if a subscriber cannot use the SkyLife service
due to a technical reason,
a natural disaster or is moving to an area
where equipment cannot be installed,
SkyLife temporarily stops the service and customers
will not be charged for this period. |
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| Overview |
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Customers can ask for a suspension of service if they cannot
use the service for personal reasons for a certain period of time.
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Customers will not be charged during the suspension period |
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Asking for a temporary suspension should be done by the subscriber. |
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| Cautions |
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Temporary suspensions can be done three times a year for up
to 90 days.
| >A suspension can be extended
if the reason is acceptable to SkyLife, such as loss of
the receiver. |
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Customers in arrears cannot ask for a temporary suspension.
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All changes, except termination, can be made during the temporary
suspension.
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Temporary suspension expires automatically at the end
of the suspension period.
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| Overview |
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Customers may terminate their SkyLife service. |
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| Procedure
for termination |
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A request for termination must be done by the subscriber. |
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If there are service charges in arrears, termination is not possible |
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If the subscriber wants to terminate during the compulsory
use period, a termination fee should be paid. |
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The Smart Card must be returned to SkyLife if the subscriber
terminates service.
>Smart Cards can be mailed to the customer center
or dropped off at the nearest branch office.
>Address: 8th Floor, Doosan Technology Center, Seongbok-dong
39-3, Yongin-si, Gyeonggi-do
A fine
of 30,000 won will be charged if the Smart Card is not returned
and a fine of 20,000 won if it is not in good condition. |
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Equipment must be removed at the cost of the subscriber.
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